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Policies

Privacy Statement

We value your privacy and will keep all information and photos gathered by Coco & Ella Designs strictly confidential and will never resell, reuse or disclose your information. Please contact us if you have any concerns.

Payment                   

We accept payment via paypal or direct deposit (please contact for details if you prefer direct deposit). Please note that orders will not commence work until payment is received (including paypal cheques, which take several days longer to clear)

Shipping

If you have chosen the print ready file, within 1-2 business days we will email your final artwork ready for printing. No actual print or invitations will be posted if you have chosen print ready file.

If you have chosen to have us print your order, that will take 5-10 business days to complete. We will be in touch along the way with progress updates so you know when to expect your package.

Refunds & Exchanges

Due to the nature of the customised designs, there will be no refunds or exchanges. We will provide a proof for approval of your customised design and as such will be the customers responsibility to ensure all details are correct.

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